A bottom line
Articles like this one, headed "Jetstar warned over trading practices", appear on a regular basis in the press.
We have done a fair bit of work on Jetstar over the years.
Obviously, at least 50% of those who deal with Jetstar must be happy or they wouldn't still be in business.
But if you are one of what seem to be the many who have a problem, all the indications are that you will be shocked at how unresponsive they are.
Their basic response seems to be, "We're a cheap airline, what do you expect?"
xxxx (But even their claims to be "cheap" seem dubious, in view of the fact that they stopped providing information to an organisation which claimed to be comparing apples with "apples with apples" as far as fares were concerned.)
For a start, they absolutely refuse to provide you with an email address for anyone in management so you can email them about problems - can you believe this, in this day and age? So it's about phoning them, or sending them "snail mail" letters to PO boxes.
xxxx We've had emails from people claiming to have spent hours and hours waiting on the phone and to have got nowhere.
xxxx We've also had an email from a lady claiming to have sent a letter to a PO box and three months later not having had a reply, although initially she had got an acknowledgment saying she would get a reply "within 6 weeks."
It seems to us that deciding whether to deal with Jetstar or not is about two things, (1) deciding whether you believe their guff about being the cheapest, and, (2) about whether you're feeling lucky, about deciding whether you want to run the risk that you might not be one of the lucky ones.
Note: If anyone, particularly Jetstar, wishes to make a contribution to this "bottom line", we would, of course, be more than happy to put it up on our site.
Created: 23 Nov 2007 Updated: 16 Mar 2008